Effective Date: 01.12.2024
Welcome to Hanja Academy. We strive to provide high-quality e-learning courses and digital book downloads. This Refund Policy outlines the terms and conditions for returns and refunds.
1. General Policy
Hanja Academy operates as an eLearning platform offering course enrollments and downloadable books. Due to the nature of digital products, all sales are final once the delivery has been successfully completed.
2. Course Enrollment
- No Returns or Refunds: Once a course is successfully purchased and access is granted, no returns or refunds will be issued. This is because course materials are instantly accessible upon enrollment.
- Access Issues: If you encounter technical difficulties accessing your course, please contact our support team for assistance.
3. Downloadable Books
- No Returns or Refunds: Downloadable books are considered delivered once the download link is made available or the file is successfully downloaded. Refunds or returns are not permitted for digital content.
- Corrupt or Unusable Files: If a file is corrupt or unusable, we will provide a replacement or alternative solution.
4. Exceptions
While refunds and returns are not generally offered, we will consider exceptions in the following cases:
- Duplicate purchases: If you accidentally purchase the same item twice, please contact us within 7 days of the transaction.
- Technical errors on our end: If there is a confirmed issue with our system preventing you from accessing the purchased product, we will resolve the issue or offer a refund if necessary.
5. Contact Support
If you have any questions or issues regarding your purchase, please reach out to us at:
Email: [Insert Email Address]
We are committed to resolving any concerns you may have.
By completing a purchase on Hanja Academy, you agree to this Return Policy. We recommend reviewing all product details before making a purchase.
Thank you for choosing Hanja Academy for your learning journey. We aim to provide high-quality courses and resources for all users. Please review our return policy carefully to understand how we handle transactions.